Sony Xperia Z2, best of Sony yet as claimed by the company was launched at MWC 2014 event along with Xperia Z2 Tablet. It has been a quite while since Xperia Z2 was available for purchase and many users are already using it across the globe. Xperia Z2 features 5.2″ 1080p HD screen with Triluminos display and shatter proof and scratch-resistant glass. We posted a lot ago that many Xperia Z and Xperia Z1 users faced self cracking screen issue on their handset and now unfortunately the same self cracking screen issue has been spotted on Xperia Z2 now.
Xperia Z2 self cracking screen issue has been reported by many Xperia Z2 users on Sony’s official Xperia Z2 forum and as usual all users have claimed that the screen of Xperia Z2 cracked itself while no load was subjected to it. It looks weird if you think so how can it happen, but when the same self cracking screen issue has been reported on Xperia Z and Xperia Z1 also, there is something definitely wrong with the build quality of screens which Sony is using nowdays.
Xperia Z2 self cracking screen issue
Xperia Z2 user “Mick-Y” has a self cracked Xperia Z2 back panel which he also reported on Sony’s forum. Let’s have a look at the self cracked back panel of Xperia Z2.
Strange self cracking screen issue appeared on Xperia Z2 of user “dpzOnline” where he found cracks on full front panel of his Xperia Z2.
It is very strange that all flagship model Xperia Z, Xperia Z1 and Xperia Z2 users have this self cracking screen issue which Sony don’t even acknowledge and all users have to pay extra money to get their handsets screen replaced when the same issue would have been taken under warranty.
Another Xperia Z2 StuBlake13 sent pic of his cracked Xperia Z2 screen and it looks really bad.
We hope Sony Mobile changes its strategy for customer support and start acknowledging all the self cracking screen issues with proper response which users are reporting even on their official forums. Xperia Z2 self cracking screen issue has also been reported on XDA Xperia Z2 thread.
If any Xperia Z2 users is facing the same self cracking screen issue, feel free to get in touch with us, we will post your response here. Drop your comments below.
View Comments (55)
Maybe due to the omibalance design?
just happened to me.
as first pic. back glass cracked... (why have glass on the back)
using Z2 as sat nav in my car. and it got very hot, when I looked again it had cracked.
I would gather, in all the above cases, the shattering screens are not due to user abuse. It relates to SONY's attempt at making a waterproof phone. In order to be waterproof, the phone must be airtight as well. Not giving the transistors air causes a build up within the circuit board of the phone. If you notice. all computers have vents and such, for natural air to circulate through. The same goes for televisions. Sony has not mastered the art of enclosed transistors, thus pressure build up from these enclosed transistors are cracking the screen. Proper ventilation is paramount.
Also knowing this fault, and charging as much as they do for the phone, guarantees more value to Sony, in regard to the repair of the phone. You're likely to fix a $700.00 phone rather than walk away from it.
It is simple to not honor the warranty, while citing user abuse. It is criminal to do so knowing the phone's faults.
If Sony had decided to not make it waterproof, it would likely be the best android phone on the market right now.
poor material.
Sony is giving 6 months accident warranty for z, z1 and z2. Is this cracking not replaced for free even in that case?
Hopefully not.
Yeah "self cracking" that screen totally smashed... he probably sit on it or smthing.
I never had any problems with my Z, or my Z2 now.
Mine totally same way cracked, put into my pocket ( large one) and 20 seconds later screen was completly cracked
yes, because since it doesnt happen to you, it cant happen to anyone else. very sound logic!
mine broke while sitting on a table doing nothing.
I have the full Z range and have never had issues anf have dropped mine many times
Guru,
Simple point any product never hits with all pieces bad. You are lucky to not have this issue, what if you had a phone like this then would you be happy? & still say that all other people in this forum are sharing non value add conversations?
I have the Xperia Z and Z1 and I have never had this issue even though I have dropped it many times from high places
I've got 2 type for self cracking screen
Xperia V and Xperia Z1
Unfortunately the customer services in Indonesia was not really frindly to handle these complain
And please tell Sony to reconsider customers care issue in Indonesia
Had mine for 3 days and the back screen cracked exactly like the top picture. Rang sony and they dont give a crap. I will never get another sony product. And I highly recomend noone else does either, they jut dont care about there customers.
Sad to hear that you too have the same issue...can you please mail us some pictures of your handset at anurag@gizmobolt.com
Loved my Z2 used it in bed, put it on my bedside table when i went to sleep, alarm didnt go off. Checked my phone and the wallpaper was going crazy, wouldnt respond to touch, looked closer and i had a horizontal crack across the screen about half and inch from the bottom. Sent to sony they want £190.00 to repair and state not manufactures fault so not covered under warranty, my phone is five weeks old on a jew 2 yr contract. Ive had htcs for the last 5 years, gutted i changed now.