Xperia Z3 and Xperia Z3 Compact have already hit market and now it’s time users will start flooding with the issues arising on their device. Xperia Z, Xperia Z1 and Xperia Z2 saw a very unusual issue of self cracking screen and now an Xperia Z3 has been spotted with the same self cracking screen issue unfortunately ( as per user ).
Xperia Z3 has IPS LCD 1080p 5.2″ Triluminos display with shatter proof glass same like Xperia Z2. A user ( likepeas ) on XDA forum has reported that a hairline crack has appeared on his Xperia Z3 without any drop. Though the corners of the device seems smooth ( a few small scratches spotted in one corner ) , it can’t be said whether it has been dropped or not ( although user claims it has not been dropped ).
Xperia Z3 Self cracking screen issue – FIRST CASE
Below you can see the pics of Xperia Z3 with hairline crack. Scratches seen on the aluminium frame corners in the pics are due to normal usage without any case, as mentioned by the user of this handset here.
What do we think ?
Before jumping to any conclusion, have a look at the below issues earlier spotted.
Xperia Z2 self cracking screen issue spotted like Xperia Z, Z1 had
Xperia Z1 Self cracking screen issue seen exactly like Xperia Z had
Xperia Z1 Screen and Body bent appears – User’s fault or Hardware issue ?
Xperia SP Frame Bent Issue appeared like Xperia Z1 – Poor Build Quality or User’s Fault ?
Many users claim it happens due to heating or may be due to manufacturing defect but as the same self cracking screen issue has been spotted on all Xperia flagship devices since Xperia Z launch, it is a matter of concern for the users who have been affected by this.
NOTE : We have not seen many users reporting Xperia Z3 self cracking screen issue neither at XDA nor at Sony Talk Forums. As it is one of the FIRST CASE that has been reported so nothing can be said at the moment. Many Xperia Z3 and Xperia Z3 Compact users have got in touch with us regarding this issue now.
Probability of its happening is very low ( almost negligible but it do happens as seen from past cases ). So is it user’s fault or manufacturing fault – this statement is debatable so no comments on it!
As per our talk with one of the Sony service center guy in India, Sony do consider hairline crack issue under warranty but no assurance is there that they will always consider your request for replacement.
Let us know if you come across any such Xperia Z3 self cracking screen issues on your handset. Drop your comments below, we would like to know what do you think.
View Comments (175)
I don't use any covers over my Z2, only H9 screen and back protectors, even so after 7 months of hard work everyday (builder) my corners didn't drop any paint, and maybe by coinsidence the silver point (of eweryday use) on the frame is exactly where the crack starts? Seen a lot of b** s** but having such an expensive device month after premiere, that looks like 3 years old... something ain't right.
This is my THIRD XPERIA Z3 I HAD TO CRACK TWO OF MY DEVICES THE SCREEN SHATTERED NO APPARENT REASON THIS THIRD DEVICE HAS A SCREEN PROTECTOR AND BODY ARMOR AND STILL CRACKED.. You right something is wrong...
That's funny coz i accidentally dropped my z2 from about 3 feet or so.strangely nothing was happened not a single crack.i was not using any case...
Some were lucky, but some not so! I have some bad experience with Sony too, take a moment to read my real story about Sony Xperia Z3: http://sunshine1818club.com/index.php/sony-xperia-z3-compact-broken-screen-851/
It happened to my Z3!!! my phone is still like brand new except a hairline crack on back panel. Very disappointed. The only thing I can think of is that I squeezed the phone with my two fingers because I felt the panel soft and tried to see if the back panel losing. The next day I felt the back panel not smooth and found the crack. I believe that this is covered by warranty however I regret having bought this phone because I don't know how long it would last after repairing...
Could you please send me the pics at anurag@gizmobolt.com
I also have had to send my z3 in to sony, I only had the handset for 3 days and I noticed a small hairline crack in the bottom left of the screen making the touchscreen useless. I can assure you I have taken great care of the handset not even daring to take it out before I got a proper cover for it. It just appeared overnight I am absolutely gutted and hope that Sony will realize tharpt this is a genuine issue and will remedy the situation.
Same happend to my partners Sony Xperia z3 (which is around 16 days old and insured (insurance band 4) according to vodaphone) it was left it safely on charge over night after playing games on it. No one else had access to it or it had not moved position and when we woke up in the morning there was a hairline crack barely able to feel when running your finger over the screen and now the screen is inoperable! I took it into the vodaphone shop where I got it on contract and they have done nothing to help me only make me waste money on phone calls and travel back and forth to the shop and refuse to do anything with the phone unless I pay £50 then £190 to fix the screen! Bullshit phone, bullshit service! never use vodaphone or get a z3
Hi, I have the same problem as a lot of people with ghe back glass of xperia Z3, do u know if the warranty covers it?
no warranty is not covering this. If you can convince the Sony service center guys that it happened itself then you might get lucky.
Here in Brazil several cases in sony line z3 and Z3c been happening this kind of problem to crack without apparent causes ... in my opinion believe tempera glass not sustain the heat emanating from the Hardware and the glass has no character toendure the high temperature by the time the apparatus reaches .
Many cases . ..and Sony Brazil is putting in misuse of the product technical report . and taking the guarantee
Oh, before I forget ..the appliances here are all no , I said no tumble mark , fall, or hit ... nothing . Because they are expensive appliances in Brazil 2,600 reais ( something around a thousand dollars z3 d6633 which is the dual chip model ) . personal use tempered glass cover in front and behind the device . many people upset with the sony attitude not recognize the defect.
Yes that is caused by heating! The plast on back of the smartphone is cheap. I was surfing on the net. The phone was hot and the plast did make sound of something breaking. And it was done.
After less than 3 months of use (bought in November), my Z3 screen got a single, barely noticeable, almost perfectly horizontal crack out of NOWHERE.
It is on the lower third of the phone. the touch above it does not work (only below it).
I was browsing on it at 3 AM the night before with no problems. Put it on the charger and slept. Next day I woke up at 1 PM and check the phone. Notice I can't unlock it cause screen it unresponsive. Then I shine light on it and I see the straight crack. This is ridiculous!
Same here
My Z3c drop from 2 feet with cover and then a crack apper, no more response of thouch screen in the above part. I love my Z3c but im surely change of brand next time.
Got z3 compact two days ago and rear glass cracked for no reason phoned Virgin and told because didn't notice it within 24 hours warranty does not cover it and will after pay for repair worst phone ever had
If those side scratches are made during "normal everyday use", I'd like the owner to define normal for me. My Z1 Compact is is a 10x better state, and I admit, I dropped it a looot of times, from very high places. I sincerely doubt that crack appeared by itself. Most likely the phone sustained a heavy impact on the top right corner where the camera is located.
:D Z1 Compact is OP perfect perforamanc small and amazing battery life
Thats why i got a Z3 compact in stead of the normal z3 as its mostly plastic an wont crack lol as had the z2 an it cracked 2 on back an the water clip on sim just kept falling off! An so glad i have my Iphone 6 plus aswell not 1 problem with it :)
same here , bought on first day launch . send to repair on second day
Is your screen cracked ? , if yes do send us pics
I updated your pics in the post!
How much they charged for replacing the display ?
around 17K in India
I love this phone, but I do question the back glass quality.. My phone has a very small hair line crack at the back top right of the phone.. Funny thing is for the past days, I had.smudges there that looked like scratches. I wiped it with a towel, cloth and it did'nt go away then one day I decided to wipe it with my white t-shirt and bammed, it disappeared. It's a shamed though because now I have a very small hair line crack there that I don't know where it came from. Only thing I can think of is recording in high quality format or I was eating some churros and the cinnamon Crums got on it, and I try wiping it away with my nails then it scrape the glass thus creating a small crack/scratch like residue.. Other than that wiping my phone with a clean white T-shirt made it look very new... I just hate that hairline crack though... Damn..
Same type of hairline crack on my Z3 also. Just appeared when I took it out of my pocket, could be related to overheating caused by recording video in 4k for a sustained period of time.
Do send us pics at anurag@gizmobolt.com
I got my brand new Sony Z3 the 22nd of october
I carry my phone in my front pocket at work.
This morning at work the screen was fine and the telephone was perfectly functional.
Then later i checked my phone, because somebody had texted me. My telephone was no longer perfectly functional and i found a hairlinecrack from the leftbottom to right top.
The touchscreen does not longer work on the left side of the crack but works allmost fine on the right side of the crack.
My girlfriend bought the Z3 compact just days before i bought my Z3. And last week she noticed a hairlinecrack on the backside of her phone. She told me that she hasn't dropped her telephone once (but i didnt really bealived her, though the telephone was in brand new and perfect conditions).
That has to be karma.
pictures can be send from both models og interested.
I have just taken my phone off charge and had to do a double take. Big crack down the back of the phone.it's immaculate and 3 days old. It always feels very hot no matter how long I use it for. Help! Where do I go to for help on.sorting this...thanks